Every cleaner is good for a month.
The short version is on the home page. This is the whole of it: what goes wrong, why it goes wrong, and what has to be true for it not to.
It does not collapse. It slides.
Between a fifth and a third of recurring cleaning customers replace their provider inside a year. The companies that keep people do it through cleaner consistency and communication, not better scrubbing. These are the three ways a service quietly gets worse.
Month twelve
The crew changes
A new person relearns your place from scratch, and relearning is where the standard goes. Consistent assignment is the strongest single predictor of quality over time.
A named team, introduced before the first visit, with someone who has been before on every visit after it. Not a rotating crew of strangers, and not one person whose leaving takes the standard with them.
The scope was never written
Nobody agreed what clean means, so it means whatever today's visit had time for. Five nights a week can be a thirty minute sweep or a four hour deep clean.
A written scope you read before you book, and it does not quietly shrink.
Nobody owns the fix
Something gets missed, you report it, and it happens again. Poor communication is the single most cited reason customers leave a cleaning company.
One named person who answers, and a record of every visit so the same thing is not missed twice.
Churn and switching figures are from published 2026 industry reporting on cleaning services, not from Sable's own data.
Two people, and one of them has been here before.
Consistent assignment is the strongest single predictor of cleaning quality over time. A rotating crew relearns your place every visit, and relearning is where the standard goes.
Two rather than one because one person can leave, and in this industry they do — turnover runs past a hundred percent a year, which is why nobody will promise you a name and still be keeping it in month twelve. So we promise something narrower and hold it instead: whoever comes, someone on the visit already knows your home. They work to fixed roles, so a three-bed is done in about eighty-five minutes rather than half a day.
- Industry cleaner turnover, a year
- 100%+
- A three-bed, by a trained pair
- 85 min
The part nobody publishes
Who is in your house, and what happens if something goes wrong.
Nobody in this industry says they are untrustworthy, so the word is worthless on its own. Here is what is actually checked, what is actually covered, and what you are entitled to ask for.
- 01VettingBoth named before they hold your key
- You are told who is coming, and what was checked, before the first visit. There is no universal requirement to background-check a house cleaner in this industry, so the only useful answer is a specific one.
- 02CoverBonded and insured, which are two different things
- Liability insurance covers accidental damage. A dishonesty bond covers theft. Most companies list them together and most buyers assume one covers both. Sable carries both and will show you either.
- 03RecordPhotographs of the finished work, every visit
- Time-stamped, sent to you, kept for ninety days. It settles a disagreement about a missed room without anyone relying on memory, and it records the state of your home when your cleaners arrived and when they left.
- 04CamerasYours are welcome. Ours would not be
- If you have cameras, keep them on — your cleaners are told they are there and Sable consents in writing. Sable does not put cameras on its own staff: recording your bedrooms is illegal in most places and would make us the keeper of footage of your home, which is not a thing that should exist.
None of this is in place yet — Sable has not begun trading, and these are the commitments it is being built on rather than a record of what it has done. That distinction matters more than the promises do.
Questions people actually ask.
10 of them
What happens when my cleaner is ill or on holiday?
Somebody who has cleaned your home before still comes, so the person arriving already knows it — and whoever fills the gap is briefed from the written scope first. Cover is the expensive half of promising any continuity at all, which is why most services quietly promise none.
Will the price change after you have seen the place?
The figure on this page is what you pay. If we get it wrong we tell you before the first visit, not after it, and you decide then. Quotes that do not match invoices are one of the most common complaints in this industry and it is an entirely self-inflicted one.
Who do I speak to when something is wrong?
A named person, and they answer. Not a queue, not a form that goes nowhere. "Nobody answered the phone" appears near the top of every complaint survey in this category, and it is usually the reason a client leaves rather than the original mistake.
What happens in month six?
The same thing that happens in month one. Same cleaner, same written scope, same price. If any of the three ever change, we tell you before it happens rather than after you notice.
Will it be the same people every visit?
At least one of them, every visit — and that is deliberately narrower than what you will be told elsewhere, because it is the part we can actually keep. Your home is assigned a small named team, not a queue, and visits are scheduled so somebody who has cleaned it before is always on them. What we will not claim is that the identical two people come forever. Cleaning turnover runs past 100% a year, and a company promising that is planning to break it. The difference is what happens when someone does move on: nobody arrives who has to learn your home from scratch.
Why two cleaners instead of one?
Three reasons, and none of them is upselling — a team of two costs you no more, because two trained people working to fixed roles finish a home in less total time than one person does. Your home is disturbed for about half as long: a three-bed, two-bath is around eighty-five minutes rather than three and a half hours. If one of them is away, the other still knows your house, which is what makes a familiar face possible at all. And two people in your home means neither is ever alone with an accusation.
Why does the first visit cost more?
Because bringing a place to a baseline takes far longer than holding it there. Across the industry the first clean is priced at roughly 1.5 to 2 times the recurring rate. Sable shows you that number before you book rather than after arriving.
What if something gets missed?
Tell the person who owns your account and it is fixed and logged. The log is the point: it is what stops the same thing being missed a second time.
Do you clean workplaces as well as homes?
Yes. Medical, dental and veterinary practices; restaurants and cafés; gyms; retail; offices; warehouse and industrial; and post build work. Most are priced the same way as a home — floor area, what the space is, and how often — with a real figure immediately and a walkthrough to confirm it. Warehouses are the exception and are quoted only after we walk them, because racking density and shift access move the number more than floor area does. We still do not chase salons, studios or small shops: their own staff clean between clients and at close, so we would be selling something nobody needs to buy. And we do not bid multi-tenant office towers, where cleaning sits inside the building's operating costs and is tendered at portfolio scale on price.
Which areas does Sable cover?
Canada, Hong Kong and the United States, with pricing shown in Canadian dollars, Hong Kong dollars and US dollars.
This is not a checkout.
A person reads your request, checks we reach your address, and assigns your home a team. You get their names before any of them gets your key.
We hire before we sell, so intake is capped. A team of two holds around thirty-six homes between them, and a city takes on two or three cleaners a month — which is the whole reason a familiar face is possible at all. A service that will take everyone who asks this week is telling you something about who will be standing in your kitchen next year.
If we are full in your area we will say so and tell you when we expect to reach you, rather than booking you in and sending whoever is free.